E-Service Strategy

From founding, we’ve focused exclusively on web solutions that maximise public sector efficiency. Through our work with a broad array of local, regional and national government organisations, EzGov has gained deep, practically-formed insights into how transformational government is achieved. Done right, transformational government includes more than the automation of existing processes – it should be a catalyst for reflection on an organisation’s whole approach to service delivery.

Because this work involves the entire enterprise, a formal and rigorous business modelling methodology is the best way to ensure direction, clarity, and comprehensive stakeholder buy-in. Too many organisations wade into “transformational government” without even first having a clear idea of what it is they mean to transform. EzGov’s business consultants create a comprehensive “as-is” model of the agency or process, before beginning to design the “to-be” model. We help:

• define the business architecture;
• capture a common vocabulary;
• define automation requirements;
• develop the vision, including goals and rules;
• design take-up strategies;
• assess return on investment.

These services ensure that the practise of transformation stays rooted in its objective: less costly, better service to the constituent.