Typical support level

Every client who requests EzGov application support receives:

• 99.9% uptime for any high-availability solution built by EzGov;
• a named Account Manager to serve as the client’s advocate and single point of contact;
• 24x7 on-call support for all high and critical issues;
• a staffed Help Desk available 07:00 – 20:00 Monday to Friday;
• a support contact number and an online utility for service requests. Online requests marked High or Critical result in an automatic page to the support team, regardless of day or hour.