User experience

For many solutions companies, designing for user experience is an afterthought. Junior analysts, often with engineering rather than information architecture backgrounds, are tasked with determining how the system will interface with the user. And too often this is the attitude: how the system interfaces the user, rather than how the user interfaces the system.

EzGov has made a serious investment in User-Centred Design (UCD) by hiring and cultivating these skills with the same rigor as the company’s engineers. There is no use putting a robust, feature-rich solution online if the user experience is unsatisfying, no efficiency gain without uptake. This investment extends to EzGov’s development of JFlow, a prototyping tool that generates interactive HTML models, enabling stakeholders and users to see how requirement decisions affect usability.

Our skill is to design robust transactional web solutions that people want to use. Our design approach is informed by a history of taking high-profile solutions from design to construction to deployment, and – critically – through production, where the “live fire” of actual end users provides the surest test of any design, and the best source of ideas for the next one.

Our expert designers:

• employ best-practise methods such as personas, scenarios, and target group analysis to assure quality of the end solution;
• bring the latest in design artefacts, such as screenflows, wireframes, and click-through prototypes;
• understand the importance of clear communication with business, functional, and technical audiences and stakeholders;
• build usability test plans and conduct usability testing and assessments;
  Know how to balance the sometimes competing demands of usability, accessibility, and efficiency with maintainability, scalability, and performance.