The EzGov Europe transactional applications architecture provides an infrastructure that can support both the external-facing application a citizen uses to apply for benefits, and the internal-facing ones for managing the case as it moves through the approval process. Of course, a revenue collection component is supported, too.

Case In Point: Child Benefit Online, Department for Work and Pensions The Department for Work and Pensions (DWP) is a UK government agency responsible for delivering support and advice through a modern network of services, to people of working age, employers, pensioners, families and children and disabled people. The Department's key aim is to help its customers become financially independent and help reduce child poverty. As part of an overall government remit to deliver e-Government services, one of the DWP's objectives is to improve access to its services by making it possible for citizens to transact with the department electronically. For the DWP, the potential benefits of offering electronic transactions include increased access to services, fostering an improved relationship with citizens and efficiency gains resulting from improvement of the existing claims process. The benefit to the citizen is a simplified form-filling experience and quicker processing, in most cases, of their claim.

The EzGov Europe solution is simple and efficient. Notification of changes in claimant circumstances are accepted from a wide variety of channels (for example, telephone, letter, email). Most changes are quite straightforward, such as change of address, change of bank account, and so on. Online access to a Child Benefit application simplifies this process. The volume of claims and changes of details to existing claims is substantial. Currently, around seven million families receive a payment of Child Benefit covering nearly thirteen million children. The web-based Child Benefit form speeds up the application process by automatically determining and making available the required supplementary forms based on the input from the main form.